We offer a no fuss returns policy. If you have changed your mind and would like to return your product, please return your product within 30 business days of purchase. Any returned product(s) must be unworn, unused and in a saleable condition. The original packaging and tags must be intact. Send an email to customer.service@feathernweave.com.au to initiate the return process.

We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us.  If the return, in our reasonable opinion, is not in compliance with our return policy, we will contact you to ship the product back to you and you will be liable for the shipping costs both to and from us.

We offer a flexible change of mind returns policy to streamline your shopping experience.   We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.

While we understand that on occasion incorrect items, including items from other companies and/or your personal items, may be returned to us by mistake, we are not responsible for these items and accept no Liability if we’re unable to locate them. If we are able to locate them and you want the items returned to you, we reserve the right to return them to you at your cost.

Please choose carefully when purchasing merchandise designated as a sale or discounted item (either marked as on sale or reduced to sell) as a change of mind return will not be accepted. Subject to availability, an exchange for an identical item (same style, model or other) may be provided.

Returns and exchanges will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:

• Custom-made, monogrammed, personalised, and altered products.
• Items with a tag accompanying the product stating no change of mind.
• Gift Cards or vouchers.
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to Australia is provided.
• Sales to individuals believed to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.

If you are unable to provide satisfactory ‘Proof of Purchase,’ we will not be able to provide you with a ‘change of mind return or exchange.’ We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, we may refuse to accept items returned for ‘change of mind’ if we identify an unreasonable or excessive return pattern and restrict or refuse future transactions from such individuals.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card will be activated when you return a product to us. If a bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.

Sending back your product is easy!

To return products to us, please send an email to customer.service@feathernweave.com.au to initiate the return process. You will need to pay for the cost of any return shipping.

If you choose a refund, we will process this refund via the original payment method you used to place the order.

How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information.

You can place an order through our Website by visiting www.feathernweave.com.au.

You can pay for your order via our secure payment gateway.

Payments made by Visa or MasterCard will be subject to a two per centum (2%) surcharge.

The prices of our products are displayed on our Website.

We make reasonable attempts to maintain accurate information on our Website, but from time to time there may be an error. If the purchase price is more or less than the price displayed, we reserve the right to correct the error.

Our Website displays live information about stock availability. However, from time to time there may be issues with third party platforms which may impact the accurate display of stock availability. We will tell you if stock is no longer available for a product that you have purchased.

We may offer consignment stock to our wholesale customers. If you are a wholesale customer (and buy are products for resale), we will retain all right and title to the products until we receive payment in full. Risk in the products will pass to you on delivery and you will be responsible for their full replacement value (being the cost of you buying the product from us) if any product is damaged or becomes unsaleable.