FREQUENTLY ASKED QUESTIONS

You need to follow simple steps to get your free silk scarf:

– Add Feather n Weave products worth $300 or more to your cart.

– Once your cart value reaches $300 or more, you will see a gift icon on the left side of the screen.

– Click on the icon. You will see a list of free silk scarves. You can select one and then click on checkout.

– The checkout button below the scarf list will only work once you have added products worth $300 or more to your cart.

– At checkout, the value of the free silk scarf will be slashed and appear as FREE. You can make the payment for the rest of the products and complete your order.
You can easily do this. Follow the steps below:

– Go back to the page before checkout.

– Click on the gift icon on the left side of your screen after it loads.

– You will see a pencil button on the upper right corner of the list.

– Click on it and untick the selected scarf. Now, tick the scarf you want to change to and click on checkout.
No. In case, you are adding the scarf listed as the free one in your cart to reach a total of $300 or more, it will not be free. You will still get the option to add a free scarf to your cart but the one you added yourself as a product won’t be considered free.
Yes, if you return the items from your order, you will also need to return the free scarf that was included.

For each Feather n Weave product, there are separate care instructions given right under the product. You can have a look specifically for each product.
Apart from the instructions mentioned under each Feather n Weave product, you can also follow the instructions mentioned in our care blog here.

Orders can take 1-2 business days to process before shipping. As soon as your package has left our warehouse, you will receive a confirmation by email.
We, at Feather n Weave, offer returns or exchanges within 30 business days of delivery provided it meets our return and exchange policy. If 30 business days have passed since your purchase has been delivered, we are unable to offer you a credit or exchange.
Yes, we offer free shipping on orders over $99 in Australia.

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